Responsible Gambling, Customer Support & Security
There’s a responsible gaming page available for players to access, which provides information on fighting gambling addiction as well as risky gaming behaviors. There isn’t much in terms of controls or self-exclusion to protect players, nor are there any links to outside counseling groups.
Customer support is available using live chat, email, and telephone. The chat function is available 24 hours a day, 7 days a week and should be the preferred method to get assistance. The team is helpful and friendly, and were able to answer the basic questions I had regarding the banking process.
Black Lotus protects player data using 128-bit SSL encryption technology that scrambles player information as it is transmitted between your computer and the casino’s servers. These days, encryption is vital to your protection. We only recommend you play at casinos that feature this security measure.
Terms and Conditions, Banking
Looking through the terms and conditions, there’s nothing at Black Lotus that stands out as being unfair or predatory toward players.
The banking system is pretty decent at Black Lotus Casino, with the site offering up deposits and withdrawals through check, credit card, eWallet, and Bitcoin. The site has a 48 hour pending time on winnings, but eWallets and Bitcoin are paid out instantly thereafter. Other payout methods take longer, but that is more of a limitation on the methods themselves than the casino. It should be noted that the casino has $1,500 limits on withdrawals, with any larger amounts split up.
Banking options at Black Lotus Casino
Slots
High Striker | |
There’s a small number of slots available for players, with most of them being the 5 reel video slot variety. You’ll find no shortage of features in the games, and they look very nice.
Comp Point Program
There is a VIP program in place, with different tiers available for players who wager more on the site. This program offers exclusive bonuses, and tournaments, as well as prizes should you get to a higher level.
Licence Information
Black Lotus Casino is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
Black Lotus Casino does not accept players from the following countries: Afghanistan, Aland Islands, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Ontario, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Yugoslavia, Zambia and Zimbabwe.
Player Issues
There are currently no known player issues pertaining to how Black Lotus Casino conducts its gaming operations.
Wizard Endorsement Status
Black Lotus Casino has not earned endorsement from the Wizard of Odds.
Black Lotus Casino Screenshots
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Comments: 128
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User reviews marked with this logo are syndicated from LCB.org
1.2 / 5
Not my type of casino. Dated website, don't like the games. Too many options out there and I didn't care for anything here. Never deposited, never won, never withdraw... Didn't appeal to me
0.1 / 5
TerribleThere was some weird activity in my account. Said withdrawal fixed by admin. I never received said withdrawal. Was told by customer support i would receive an email in regards to my complaint. No email a week later.
3.1 / 5
Extremely average casino in terms of game selection and dashboard on website. Always room for them to improve and I’ll continue to check back in hopes that they do exactly that. Promos could be better as well in my opinion.
0.1 / 5
TerribleI tried to cash out a while ago but was left with no response. I received a free spin email today so i logged in to claim it. I realized my balance was at $0. I check my transactions and it said an admin corrected my withdrawal but no one ever contacted me and i never received payment. I do not recommend.
0.1 / 5
At first I thought it was okay. However, I miss clicked the wrong bonus one day, so I requested the bonus be cancelled or removed, I was then informed the only way to remove the bonus/promo was to make a deposit and play through it, then and only then would the bonus be removed. I left, and never going back.
3.1 / 5
OKIt’s ok. Has one of my favorite slot games ‘Sweet shop double dipped’. Rival and Betsoft slots. NDB is 50 spins in the slot game ‘7 Chaka’.
5 / 5
Rating is just for the no-deposit spin promotion. Have not attempted a cashout. Offer was 50 no-deposit spins on Chakras 7 slot, with a value of $0.49 per spin. Total spin value: $24.50 Total won: $34.43 RTP of no-deposit spins: 140.5%, which is far better than most casinos offer on their no-deposit spins.
Rating is just for the no-deposit spin promotion. Have not attempted a cashout. Offer was 50 no-deposit spins on Chakras 7 slot, with a value of $0.49 per spin. Total spin value: $24.50 Total won: $34.43 RTP of no-deposit spins: 140.5%, which is far better than most casinos offer on their no-deposit spins. 1 free spin bonus round awarded during the no-deposit spins. Bonus round consisted of 12 free spins, winning $13.90, or approx 28x my bet.
Read moreWell, I have tried to claim the ND Bonus and the casino stated the bonus has expired.
Hello Aileen Dodge, Thank you for letting us know. We'll check with the casino representative and remove the offer if it's expired. We'll keep you posted via PM.
5 / 5
Made my first deposit here yesterday! Didn't try to even claim a bonus. It seems everywhere I've tried claiming bonuses I never make the play through. So just been doing no bonus with deposit. Maybe I'll get a win and update y'all on my cash out. Rabbit foot, little leprechaun, all the luck is being summoned!!!
Not the biggest fan of the black lotus. Have not had any luck with the bonuses