Responsible Gambling, Customer Support & Security
In what we consider to be a major lapse in judgment, it doesn’t appear that Casino Girl has any sort of information on promoting responsible gaming on their website, be it with a dedicated page or even in the terms and conditions. We feel it is a casino’s responsibility to at least mention responsible gaming on their site, and the lack of any mention says a lot about what the management at Casino Girl is thinking (hint: it’s not about player welfare).
Customer support at Casino Girl is provided through a live chat function, which loads in a new window through your browser. Support staff was slow to respond, taking so long that I eventually closed the window in an attempt to answer my own question.
Casino Girl’s site is secure though, as the site encrypts all information being sent to and from the site using SSL encryption technology, which effectively scrambles your personal and banking info, making it only readable at the casino.
Terms and Conditions, Banking
The terms and conditions at Casino Girl are interesting, as there appears to be some incorrect math in on the terms when promotions are calculated in the verbiage. A prime example of this reads:
“Term #2 - Deposits are Lost First
At Casino Girl, you lose your cash deposits first. Only when you run out of deposited cash do you start losing your bonus balance.
Example: Should a player make a deposit of $24 and receive a 24% bonus, the total amount in his or her account would be $200. If the player bets and loses $50 dollars, his or her cash balance would be $50 dollars and bonus balance would still be $ 24, as the losses are taken out of the cash balance/deposit of $24 first.”
Additionally, the casino reserves the rights to effectively seize your funds should they be left in your account should you not access the casino every 60 days, a decision that is non-reversible.
These are some predatory terms, and we urge players to read through the fine print before gaming at Casino Girl.
Banking at Casino Girl is a bit limited, with deposits handled via credit card, wire transfer, and eWallet. Players have complained about the payout times though, as there have been some delays with processing payments.
Banking options at Casino Girl
Slots
There are numerous slots to play at Casino Girl, with impressive titles from BetSoft Gaming on the roster. Interestingly, it appears that the casino has altered some thumbnails of games, as there is a picture of three Minions on the icon for the game Banana (of course Minions love bananas). We don't know of any sanctioned Minion game online, and can't think that Casino Girl would have the rights to post up pictures associated with one of their games, which appears to be deceptive at the least.
Comp Point Program
Looking through Casino Girl, it doesn't appear that the casino offers comp points, and attempts to access customer service to inquire yielded no response.
Licence Information
Casino Girl is licensed to conduct gaming operations through the jurisdiction of Costa Rica.
Countries not supported
Casino Girl does not accept players from the following countries: Afghanistan, Albania, Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, French Guiana, Hungary, Iceland, India, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Korea, Democratic People's Republic of, Latvia, Lebanon, Libya, Lithuania, Malaysia, Moldova, Montenegro, Morocco, Namibia, Nauru, Nepal, Netherlands, Nigeria, Ontario, Pakistan, Panama, Peru, Philippines, Poland, Romania, Russia, Rwanda, Serbia, Slovakia, Slovenia, Somalia, Sri Lanka, Sudan, Suriname, Sweden, Syria, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, Uruguay, Vanuatu and Viet Nam.
Player Issues
There appear to be numerous issues with Casino Girl, including poor support, slow payments, and deceptive terms and game offerings that don't line up. The site's use of pirated software is also a major concern. Please avoid playing at this rogue casino.
Wizard Endorsement Status
Casino Girl has not earned endorsement from the Wizard of Odds.
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Comments: 14
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User reviews marked with this logo are syndicated from LCB.org
0.1 / 5
I agree with many of the comments posted on here, and STAY AWAY! This casino is nothing but bad news, and it is a bet soft, so that tells you right there.
2.5 / 5
I enjoyed the ND bonus and actually was kinda nice to play some different games. Pay out in bonus rounds was not that great . Thanks for all the comments was very helpful to me .
3 / 5
I like the offerings of these family of sites, however, i have yet to win anything at one yet, only made cashout back to account so far. If they have live blackjack, it will have the rummy bet which is a welcome favorite, as well as, normal deal style and order.
I like the offerings of these family of sites, however, i have yet to win anything at one yet, only made cashout back to account so far. If they have live blackjack, it will have the rummy bet which is a welcome favorite, as well as, normal deal style and order. I love the fact that they are hybrid now with better betsoft games, and as with all in this type of casino setup, read and adhere to their terms strictly. They do not allow almost in this category, you must meet the terms exactly or better.
Read more4.5 / 5
I had a good experience today at this site. Customer service was quick to respond and helped me resolve a bonus issue quickly with no hassles. Easy peasy!
0.5 / 5
When this casino came online, I did use their freebie to try it out. Just like any other casino of the same kind, ie.slotlv, etc. When talking to support, they didn't seem to know a thing. I did not get a good impression of this casino. It does have a LCB Warning; so I know I won't play there.
When this casino came online, I did use their freebie to try it out. Just like any other casino of the same kind, ie.slotlv, etc. When talking to support, they didn't seem to know a thing. I did not get a good impression of this casino. It does have a LCB Warning; so I know I won't play there. To many other reputable ones to play with:)
Read more1 / 5
betsoft jus keeps pumpin em out like an assembly line. boring.
4.5 / 5
I really like Betsoft casinos. The games are fun. I wish there were more out there for usa players though. I really liked Microgaming too. Too bad they stopped letting usa players play there.
I really like Betsoft casinos. The games are fun. I wish there were more out there for usa players though. I really liked Microgaming too. Too bad they stopped letting usa players play there. I really like the casinos that have Betsoft, RTG, Parlay, & alot of options of software.I wish I understood the whole Bitcoin thing. If anyone has tips please tell. I tried to get it but I can not. I think there should be a new software with new casino games for usa players.
Read more1.5 / 5
Betsoft Casinos has never been my favorites,anyhow when i saw they are giving huge welcome nodeposit bonus it reminded me of AC and Pampers casino which are really rogue ones. Yep i tried the freebie and lost it all,i dont think i will visit this casino ever,the reason i dont trust them at all.
3 / 5
Once again yet another dodgy and shady realtime gaming casino to enter into the market with its primary intention to steal the players winnings or delay and stall the payment by giving the player the run around of Kyc documents not meeting the requirments ect these Realtime gaming casinos actually make me sick and the...
Once again yet another dodgy and shady realtime gaming casino to enter into the market with its primary intention to steal the players winnings or delay and stall the payment by giving the player the run around of Kyc documents not meeting the requirments ect these Realtime gaming casinos actually make me sick and the actual company even more so by allowing its franchisees and operators to practice such bad buisness there are maybe 5% of all RTG casinos that are actually honest and fair
Read more2 / 5
Tried this casino with a ndb.Dont like the slots,customer support always off,dont reply to mails...better stay out from this one.