Responsible Gambling, Customer Support & Security
There’s a responsible gaming page that provides information on identifying risky gambling behaviors with the goal of avoiding addiction. The casino lets you set different limits on deposits, losses, wagers, and time, and you can also set a cool-off period if you need it. Self-exclusion can be implemented as well.
The casino’s support team can be reached through live chat and email. While it would be nice to have a phone option, I found the chat to be excellent. I spent less than 20 seconds waiting for a rep, and I got fast answers to my banking questions.
The casino does protect your data by encrypting information as its sent to and from your computer. This is an important (and often overlooked) feature, as not playing on an encrypted connection puts you at risk of having data stolen by hackers.
Terms and Conditions, Banking
The terms and conditions are fairly standard, and I couldn’t find anything that seemed to be unfair to players during my browsing of the rules.
Here you’ll find the different banking options available at Casino Universe, including the different deposit and withdrawal options.
Banking options at Casino Universe
Slots
The slot library at Casino Universe is epic, with more than 3,000 games on their platform as of the publication of this review. The library includes big-name developers like NetEnt, Microgaming, Play’n GO, and many others, with both unique and licensed themes found in the catalog. You’re able to play most of the games on your smartphone or tablet, and there are some huge progressive jackpots that can be won at the casino.
Comp Point Program
There’s a 12-tier loyalty program in place at Casino Universe, with players leveling up as they play more on the site. You’ll find that there’s various perks available, and those only get better as you tier up.
Licence Information
Casino Universe holds a gaming license through the jurisdiction of Malta. Malta is one of the best licenses an online company can hold, as the regulator regularly holds casinos accountable for their actions.
Countries not supported
Casino Universe does not accept players from the following countries: Afghanistan, Alabama, Alaska, Albania, Algeria, Angola, Anguilla, Arizona, Arkansas, Armenia, Australia, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Bosnia and Herzegovina, Brazil, Burkina Faso, Burundi, California, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, China, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cote d'Ivoire, Cuba, Czech Republic, DC, Delaware, Eritrea, Estonia, Ethiopia, Florida, France, French Guiana, French Polynesia, Georgia, Georgia, Ghana, Gibraltar, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Hong Kong, Hungary, Idaho, Illinois, India, Indiana, Iowa, Iran, Iraq, Israel, Italy, Jamaica, Jersey, Jordan, Kansas, Kazakhstan, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Laos, Lebanon, Liberia, Libya, Lithuania, Louisiana, Macau, Maine, Mali, Martinique, Maryland, Massachusetts, Mauritius, Mayotte, Mexico, Michigan, Minnesota, Mississippi, Missouri, Moldova, Montana, Morocco, Mozambique, Myanmar, Nebraska, Netherlands, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Nicaragua, Niger, Nigeria, Niue, North Carolina, North Dakota, North Macedonia, Norway, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Panama, Paraguay, Pennsylvania, Poland, Portugal, Reunion, Rhode Island, Romania, Rwanda, Saint Martin, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Carolina, South Dakota, South Sudan, Spain, Sudan, Syria, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Utah, Uzbekistan, Vanuatu, Venezuela, Vermont, Virginia, Wallis and Futuna, Washington, West Virginia, Wisconsin, Wyoming, Yemen and Zimbabwe.
Other Products
There’s a full live dealer casino in place at Casino Universe, which gives players the chance to play webcast versions of baccarat, roulette, poker, and blackjack.
Player Issues
We currently don’t know of any player issues related to how Casino Universe conducts their gaming operations.
Wizard Endorsement Status
Casino Universe has not earned endorsement from the Wizard of Odds.
Casino Universe Screenshots
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Comments: 4
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User reviews marked with this logo are syndicated from LCB.org
5 / 5
A really good casino with a lot of different games to play. I should admit that it has a very convenient design for mobile phones and that's what I appreciate. I can play comfortably where ever I want.
1 / 5
DislikeI do not like the behavior of this casino at all. Their promotional emails are totally misleading. They sent me a special promo to deposit and the wager is bonus 20x.
I do not like the behavior of this casino at all. Their promotional emails are totally misleading. They sent me a special promo to deposit and the wager is bonus 20x. So I deposited and these guys had a link to the bonus terms and in small writing it said the deposit needed to be wagered deposit plus bonus and the FREESPINS from the promo was 20x. However the email clearly stated the bonus only needed to be wagered 20x. Then after I wager some freespins I went to cashout $40 and their min cashout was $60. What a joke.
Read more4 / 5
registered, went to live chat to be sure that i will get a bonus, and then surprise - "Our first deposit bonus is basically a weekly cashback that is 10%, Sandra.
registered, went to live chat to be sure that i will get a bonus, and then surprise - "Our first deposit bonus is basically a weekly cashback that is 10%, Sandra. It means that when you deposit, you will get cashback for your losses next Monday." BUT then i sent a link from LCB and i got bonus very quick, they added it manually. This is casino from N1 group, im sure this is very good casino with quick cashout time and great bonuses.
Read more3 / 5
This one is new casino I tried today. That casino is not bad, can’t say anything really bad about this casino, but there is still a lot of things to improve. There is many payment methods available, but no cryptos, unfortunately.
This one is new casino I tried today. That casino is not bad, can’t say anything really bad about this casino, but there is still a lot of things to improve. There is many payment methods available, but no cryptos, unfortunately. I also don’t like the bonuses they have, first deposit bonus offers only 20 free spins and bonus money, which is quite standard, but could be better (at least more free spins). For now it’s 3/5.
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