Responsible Gambling, Customer Support & Security
Casino Room provides a full page pertaining to responsible gaming on its site, and includes a self-assessment that lets you know whether you’re at risk of problem gambling behaviors. The site also has tips to promote responsible gaming, free counseling sessions, and referrals to new organizations that can assist you should a problem arise. This makes Casino Room one of the most responsible gaming operators we have seen when it comes to gaming behavior responsibility. Customer support at Casino Room is available through Skype, live chat, email, and telephone, and can be reached at any time of the day. Reps are friendly, helpful, and knowledgeable when it comes to promotions, games, and banking. Security is a top priority at Casino Room, and visitors will find the casino encrypts all information being sent to and from the site using SSL technology, which protects your personal and banking information.
Terms and Conditions, Banking
Looking through the terms and conditions at Casino Room, there is nothing that strikes us as being out of the ordinary with how Casino Room conducts its business. Banking at Casino Room is pretty solid, as the casino accepts deposits and withdrawals through Bank Wire, EntroPay, GiroPay, Maestro, MasterCard, Neteller, Skrill, Trustly, Visa, Visa Debit, and WebMoney. Paysafecard and Paylevo are also available for depositing at the casino. While deposits are handled instantaneously and withdrawals are processed in a fast manner, the casino does have cash out limits of $30,000 monthly, which is a bit low from what we see at some other sites. Withdrawal times for eWallets take about 48 hours on average, while credit cards can take up to four business days, and bank wires coming from Casino Room can take up to five business days to arrive in your account.
Banking options at CasinoRoom
Slots
There are numerous video and classic slots on offer at Casino Room, and we can list numerous classics within the casino's library. Whether it is the 3D classic games from BetSoft, or the great licensed games from Microgaming, you are sure to find a slot that suits your fancy at Casino Room. There are also progressive jackpots available to be won, offering big prizes to punters at any given time.
Comp Point Program
Casino Room does not offer comp points to their customers.
Licence Information
Casino Room is licensed to conduct gaming operations through the jurisdictions of Curacao, Malta, and the United Kingdom.
Countries not supported
CasinoRoom does not accept players from the following countries: Afghanistan, Alabama, Alaska, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Arizona, Arkansas, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cuba, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Falkland Islands (Malvinas), Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Honduras, Hong Kong, Idaho, Illinois, Indiana, Iowa, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kansas, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Louisiana, Macau, Madagascar, Maine, Malawi, Maldives, Mali, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Montana, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nebraska, Nepal, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Panama, Papua New Guinea, Pennsylvania, Poland, Portugal, Puerto Rico, Qatar, Reunion, Rhode Island, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Zambia and Zimbabwe.
Player Issues
Currently there are no-known player issues pertaining to how Casino Room conducts its operations.
Wizard Endorsement Status
CasinoRoom earns an endorsement from this site for their integrity and customer support. We only endorse the best Internet casinos we personally trust, and are proud to partner with CasinoRoom.
As our promise to our readers, if you click though any ad on this site, which leads to you opening an account, then we will always be here to mediate in the unlikely event you ever have a problem. However, we‘re very confident you won ‘t ever have the need to ask. Again, this offer of support applies if, and only if, you click through a banner on this site.
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Comments: 117
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User reviews marked with this logo are syndicated from LCB.org
1.7 / 5
This casino used to be one of my favourites.Im not sure if it's just South African service that has deteriorated or if it's a general issue but nothings the same.Bad support, less enticing bonuses and and all round general unpleasant time lately...just don't enjoy sessions there anymore.
This casino used to be one of my favourites.Im not sure if it's just South African service that has deteriorated or if it's a general issue but nothings the same.Bad support, less enticing bonuses and and all round general unpleasant time lately...just don't enjoy sessions there anymore.Havent had a withdrawal opportunity so can't comment on that.
Read more3.5 / 5
OKJust to get this out of the way, Casino Room doesn’t have any first deposit bonus or any engaging incentive for long-term players. The good part includes partnership with good game providers as well as good deposit and withdrawal processes.
3.4 / 5
I am highly impressed with this casino as the sign up offer is one of the best I have experienced. Very low wagering terms and customer support is helpful and super efficient. I haven't had much luck here but managed to withdraw on few occasions and received my money quicker than expected.
I am highly impressed with this casino as the sign up offer is one of the best I have experienced. Very low wagering terms and customer support is helpful and super efficient. I haven't had much luck here but managed to withdraw on few occasions and received my money quicker than expected. Verification is also quick and easy. Keep up the good work.
Read more3.7 / 5
Great on paying and they have a decent support solved my query fairly fast no issues beyond that. Lots of games clean layout
4.1 / 5
OKsimply one of my favorites.. faster payouts i have never seen.. no many questions, we need this or that, or a better this or a better that for a withdrawal.. no bullshit
1.5 / 5
TerribleI have to lower my rating from 4.6 because of how dumb support is. Its actually mind blowing how dumb they are. I was trying to deposit and the system was blocking me saying i have too many depositing accounts. Then they tell me to email them and ask for some to be removed.
I have to lower my rating from 4.6 because of how dumb support is. Its actually mind blowing how dumb they are. I was trying to deposit and the system was blocking me saying i have too many depositing accounts. Then they tell me to email them and ask for some to be removed. Some what? SOme accounts? What? They couldnt even tell me what im supposed to request.
Read more1.5 / 5
TerribleOne of the best casinos in terms of payments and verification. I won $600 and requested a first time cashout and ID verification. I was verified and paid within 5 minutes. Also, the bonus system is great as it's a parachute and if you dip into wager it's a very fair 35x the bonus.
One of the best casinos in terms of payments and verification. I won $600 and requested a first time cashout and ID verification. I was verified and paid within 5 minutes. Also, the bonus system is great as it's a parachute and if you dip into wager it's a very fair 35x the bonus. Big fan of this casino and will def return and play in the future. I would have gave it 5/5 but they need to add some more providers in order for me to do that. Excellent experience.
Read more3.3 / 5
One of the first casinos I played. Certainly solvent with a transparent bonus status. All bonuses from 10 euros deposit .Support is great, almost no waiting on the Live chat. Really cool Games and a lot of them
I don't like such casinos that have a lot of gaming providers such as CasinoRoom because it is difficult to navigate and play. The download version is not available for the players. Sometimes the casino offers good bonuses via e-mail. But If to be honest I'm not interested in it because it is hard to win there.
I don't like such casinos that have a lot of gaming providers such as CasinoRoom because it is difficult to navigate and play. The download version is not available for the players. Sometimes the casino offers good bonuses via e-mail. But If to be honest I'm not interested in it because it is hard to win there. I asked about the requirements of such bonuses which are complicated. I think it is better to play with no bonus codes.
Read more0.6 / 5
DislikeOn one occasion I wanted to make a deposit to this casino but I had certain doubts and asked the live help, after a long wait and a very rough treatment they told me that my country could only deposit with more than $ 50 US dollars, because it is from Mexico , and I saw that in other countries they were asked for a...
On one occasion I wanted to make a deposit to this casino but I had certain doubts and asked the live help, after a long wait and a very rough treatment they told me that my country could only deposit with more than $ 50 US dollars, because it is from Mexico , and I saw that in other countries they were asked for a minimum of $ 20, after this rough treatment I decided not to play because I don't know why being a Mexican I never really super but I have that terrible experience.
Read more