Responsible Gambling, Customer Support & Security
Showing that responsibility is among top priorities, Lucky Vegas casino added multiple useful tools to its platform. There are options to apply cool-off (ranging from 24 hours to up to 6 weeks) or self-exclude using GamStop. Plus, players can set deposit limits or a reality check, and take a self-assessment test to evaluate their gambling behavior.
When it comes to communication with the customer support team, two options are listed- e-mail and live chat with limited working hours. There’s no phone support. Furthermore, players can get in touch with eCogra, a UKGC authorized Alternative Dispute Resolution (ADR) Company, in case they have further complaints.
To ensure a high level of transaction security, Lucky Vegas utilizes SSL encryption. This means that all customer data are treated as confidential and are not sold to third parties.
Terms and Conditions, Banking
Terms are quite transparent and explained neatly, leaving no room for any sort of misunderstandings. However, there are a couple of rules which players need to be aware of. For example:
- If one makes repeated deposits and cashouts without placing a commensurate amount of bets the venue shall charge 15% of the amount without prior notice, before closing the account; the same goes in situations when one is placing all low or very low-risk bets;
- Versatile card counting techniques are seen as prohibited practice;
- The operator reserves the right to cancel the account at any time without being obliged to give any prior notification;
- After 180 days of inactivity, the account is considered inactive and an administrative fee is charged for each month of inactivity
- To eliminate any unpleasant situations, always read the Terms and Conditions carefully before registering.
Do know that withdrawal limits are below the industry’s average. Stay tuned to find out more about deposit and withdrawal methods available in Lucky Vegas casino.
Banking options at Lucky Vegas
Slots
As in many other online casinos, the selection of slot games is undoubtedly the richest one, gathering releases of various themes and difficulty levels. Among the featured titles, players will find a plethora of those with Megaways, Gigablox, Megaclusters, and other immersive mechanics.
Comp Point Program
Giving punters a unique chance to feel what it’s like to be treated like “a VIP in every sense of the word”, the operator designed a special program and filled it with lots of perks. By collecting points, one advances through levels and upgrades his/ her status.
Bear in mind that when a consumer wants to set deposit limits, the operator has the right to remove all VIP points, and downgrade one’s ranking to the lowest level. Also, in case those points are not converted within 180 days of them being granted, they will be removed from the account.
Countries not supported
Lucky Vegas does not accept players from the following countries: Alabama, Alaska, Arizona, Arkansas, Australia, Austria, Belgium, California, China, Colorado, Connecticut, Cyprus, Czech Republic, DC, Delaware, Estonia, Florida, France, Georgia, Greece, Hawaii, Idaho, Illinois, Indiana, Iowa, Iran, Israel, Italy, Kansas, Kentucky, Lithuania, Louisiana, Maine, Maryland, Massachusetts, Mexico, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Pennsylvania, Philippines, Portugal, Rhode Island, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Carolina, South Dakota, Spain, Switzerland, Tennessee, Texas, Turkey, Ukraine, United States, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Wizard Endorsement Status
Lucky Vegas earns an endorsement from this site for their integrity and customer support. We only endorse the best Internet casinos we personally trust, and are proud to partner with Lucky Vegas.
As our promise to our readers, if you click though any ad on this site, which leads to you opening an account, then we will always be here to mediate in the unlikely event you ever have a problem. However, we‘re very confident you won ‘t ever have the need to ask. Again, this offer of support applies if, and only if, you click through a banner on this site.
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