Responsible Gambling, Customer Support & Security
Responsible Gaming is directly addressed at Lucky Casino, with the site offering a page on the topic that covers identifying problem behavior, giving tips on avoiding problem behavior, and giving players the ability to set limits or self-exclude themselves from playing at the site.
Customer Support is available from 10am to midnight daily via email and instant message. While we would have liked to see telephone support included as well, the staff available via chat responds to questions quickly, and the reps seem to know their stuff when it comes to bonuses and banking.
Security is handled with 256-bit SSL technology, which means that when you register, login, and deposit at the site your information is always secure, as the info is encrypted and retrievable only by the casino.
Terms and Conditions, Banking
Terms and conditions at LuckyCasino are generally the same as what you’d see from other online casinos in operation, but there is a curious term that does read:
“Any bet made from bonus money contributes maximum 5 (in any currency) from the remaining wagering requirement (real money bets does not count against wagering requirement)”
This means that any money you wager on a bonus holds a maximum of $5 toward your wagering requirement, whether you bet $5 or $50 per bet. This isn’t predatory, and actually helps players as other sites seem to invalidate bonuses when players unknowingly go higher than the max wager on bonuses.
Banking at LuckyCasino sees players able to deposit and withdraw funds through Visa, MasterCard, Neteller, Skrill, and Trustly, while players can also deposit through eCheck and Paysafecard. Players should note that the casino has a withdrawal limit of $1,000 per day or $30,000 per month.
Banking options at LuckyCasino
Slots
There are hundreds of slots available for play at LuckyCasino, with the site offering video slots from the world's best developers. The casino also offers a series of progressive jackpots, which have prizes worth millions of Euros.
Comp Point Program
LuckyCasino has a comp system that allows players to register as a Bronze, Silver, Gold, or Platinum player, depending on how much you wager at the casino. Players are granted Bronze status on signup, and reach silver at 2,500 points, Gold at 5,000, and Platinum at 10,000 points.
Points are awarded at a rate of 1 point for every dollar wagered, and 500 points can be redeemed for $1 cash in the casino.
Licence Information
LuckyCasino is licensed to conduct gaming operations through the jurisdiction of Curacao.
Countries not supported
LuckyCasino does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Albania, Alberta, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Idaho, Illinois, India, Indiana, Indonesia, Iowa, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kansas, Kazakhstan, Kentucky, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louisiana, Luxembourg, Macau, Madagascar, Maine, Malawi, Malaysia, Maldives, Mali, Malta, Manitoba, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Mexico, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Moldova, Monaco, Mongolia, Montana, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nebraska, Nepal, Netherlands, Netherlands Antilles, Nevada, New Brunswick, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, New Zealand, Newfoundland and Labrador, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Carolina, North Dakota, North Macedonia, Northern Mariana Islands, Northwest Territories, Norway, Nova Scotia, Nunavut, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pennsylvania, Peru, Philippines, Pitcairn, Poland, Portugal, Prince Edward Island, Puerto Rico, Qatar, Quebec, Reunion, Rhode Island, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saskatchewan, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Tennessee, Texas, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Utah, Uzbekistan, Vanuatu, Vatican, Venezuela, Vermont, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Yugoslavia, Yukon Territory, Zambia and Zimbabwe.
Player Issues
There are currently no known player issues pertaining to how LuckyCasino conducts its gaming operations.
Wizard Endorsement Status
LuckyCasino has not earned endorsement from the Wizard of Odds.
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Comments: 22
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User reviews marked with this logo are syndicated from LCB.org
4 / 5
Liked ItLucky Casino offers a straightforward and user-friendly gaming experience. The site's clean interface and intuitive navigation make it easy to find your favorite games. Their game library, while smaller than some competitors, offers a good mix of slots and table games.
Lucky Casino offers a straightforward and user-friendly gaming experience. The site's clean interface and intuitive navigation make it easy to find your favorite games. Their game library, while smaller than some competitors, offers a good mix of slots and table games. The live casino section is particularly impressive, with a wide range of options and professional dealers. One slight downside is the limited number of payment methods. Overall, Lucky Casino is a solid choice for players seeking a hassle-free gaming experience.
Read more4.9 / 5
Great casino. I won $785 off their welcome bonus they approve documents and paid me within 12 hours. Nice staff too. Well done guys!
3.1 / 5
OKI really like casinos that offer a no deposit bonus.You rarely can win on it and even if you do there is a maximum cashout restriction but the advantage is that it gives you the opportunity to check their games and page without having to use your hard earned money.
I really like casinos that offer a no deposit bonus.You rarely can win on it and even if you do there is a maximum cashout restriction but the advantage is that it gives you the opportunity to check their games and page without having to use your hard earned money.This casino does offer a nice first deposit bonus aswell and they are certified so i think im giving this one a try.They also show their license which is very important.
Read more2.5 / 5
AverageThis casino gave me a good first impression with its name and theme but I soon realized that I wouldn't like it. Although they have a lot of good slots to choose from I find they don't have many promotions and the bonuses are pretty weak.
This casino gave me a good first impression with its name and theme but I soon realized that I wouldn't like it. Although they have a lot of good slots to choose from I find they don't have many promotions and the bonuses are pretty weak. When I contacted live support about an email I received from them they seemed really confused and weren't really helpful.I find they do have a good reward system where its easy to earn points and which can be exchanged for a cash bonus but other than that its just an average casino.
Read more0.2 / 5
Closed my account here as my luck here was awful, but not only that, customer reps were quite rude when asking about a match bonus that was not credited...by the Lcb, they don't except Australian players anymore.
4.6 / 5
Registered and took 20 free spins. With them, I won $ 9. Playing on bonus money, he won $ 145 and applied for cashing-out. Sent copies of documents and paid the money quickly. Happy casino for me!
5 / 5
AwesomeLucky casino is an awesome casino, the site is offering a lot of different games, some of these are really great ones, site is accepting low deposits and variety of methods, ultra good and easy layout
4.5 / 5
AwesomeGreat casino to play at. Really awesome promotions. Haven't cashed out from her yet, but verification process was really easy. Good loyalty program! The only thing don't like is the low on funds pop up the appears on the side of the game you are playing.
Great casino to play at. Really awesome promotions. Haven't cashed out from her yet, but verification process was really easy. Good loyalty program! The only thing don't like is the low on funds pop up the appears on the side of the game you are playing. It changes where the game was on the screen and it happens all of a sudden and if you are not careful and didn't even realise, you press the wrong button normally on you next spin and most of the time, that's max bet!
Read more3.9 / 5
Liked Itone of my favourite casinos to play, great bonuses offered weekly... has great software and fast withdrawals
I just registrated at LuckyCasino and did see at their terms: Max bonus conversion and withdrawal of real money is €2500 from bonus money conversion. (or equivalent balance). I did ask live chat and they told, that max. withdrawl is 2500 when playing with a bonus.