Responsible Gambling, Customer Support & Security
As is standard with sites licensed in the United Kingdom, there is an extensive section on responsible gaming covered on Matchbook’s website. Players can set deposit limits, self-exclude from the site, and find tips for recognizing whether or not a gambling problem exists for players. There are also links and tips for fighting underage gaming on the casino’s site.
Customer support is available around the clock via telephone, email, and live chat, with the chat function being the fastest to respond. The staff is friendly and knowledgeable, and can answer most questions and resolve issues without management intervention.
Security at Matchbook Casino is handled through 128-bit SSL encryption technology, as the site scrambles your personal and financial data to keep it out of the hands of criminals.
Terms and Conditions, Banking
The terms and conditions at Matchbook Casino are fairly standard, and there is nothing that stands out as being unfair toward players, and the fact that there is multiple licensing jurisdictions gives us confidence that everything is on the up and up at this site.
The banking system is decent enough, with deposits and withdrawals being handled through credit card, e-Wallets, and wire transfers. There is a 24 hour pending period on withdrawals, with all payments being processed shortly thereafter. Any winnings exceeding €100,000 are paid out in 10 monthly payments.
Banking options at Matchbook Casino
Slots
There are a healthy number of classic and modern video slots on offer at Matchbook Casino, with the site offering both licensed and unique games to their customers. There are a series of Net Ent progressive jackpots on offer, allowing players the chance to win large cash prizes worth millions. Slots in the casino’s library include Aliens, Scarface, Jack Hammer, Gonzo’s Quest, Neon Reels, and many more. Many of these games are compatible with mobile devices, meaning that you can play them via your smartphone or tablet, with no loss in quality or features.
Comp Point Program
Matchbook Casino does not appear to offer comp points to their customers at this time.
Licence Information
Matchbook Casino is licensed to conduct gaming operations through the jurisdictions of Alderney and the United Kingdom.
Countries not supported
Matchbook Casino does not accept players from the following countries: Afghanistan, Alabama, Aland Islands, Alaska, Albania, Alberta, Alderney, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bouvet Island, British Columbia, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colorado, Comoros, Congo, Congo Democratic Republic, Connecticut, Cook Islands, Cuba, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Florida, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Hong Kong, Hungary, Idaho, Illinois, India, Indiana, Iowa, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kansas, Kentucky, Kiribati, Korea, Democratic People's Republic of, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Lithuania, Louisiana, Macau, Madagascar, Maine, Malawi, Maldives, Mali, Manitoba, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mayotte, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Montana, Montserrat, Namibia, Nauru, Nebraska, Nepal, Netherlands, Netherlands Antilles, Nevada, New Brunswick, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, Niger, Niue, Norfolk Island, North Carolina, North Dakota, Northern Mariana Islands, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Oman, Ontario, Oregon, Pakistan, Palau, Palestine, Papua New Guinea, Pennsylvania, Pitcairn, Poland, Portugal, Prince Edward Island, Qatar, Quebec, Reunion, Rhode Island, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Sao Tome and Principe, Saskatchewan, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Carolina, South Dakota, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Tennessee, Texas, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United States, United States Minor Outlying Islands, Utah, Vanuatu, Vatican, Vermont, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen, Yugoslavia, Yukon Territory and Zimbabwe.
Other Products
In addition to standard casino games, Matchbook Casino also has live dealer services as well as the full sportsbook mentioned above, which takes wagers on football, basketball, baseball, tennis, cricket, rugby, and much more.
Player Issues
There are currently no known player issues pertaining to how Matchbook Casino conducts its gaming operations.
Wizard Endorsement Status
Matchbook Casino has not earned endorsement from the Wizard of Odds.
Matchbook Casino Screenshots
You have successfully logged in!
Please check your email and follow the link we sent you to complete your registration.
Comments: 20
Please login or register to submit your comment.
User reviews marked with this logo are syndicated from LCB.org
3.7 / 5
OKMaking transactions with Matchbook casino is actually easy and their games are fun to play. However, I tried messaging them for a concern I had and I must say that I am so disappointed with their customer care. Both their chat and email team weren't responsive.
Making transactions with Matchbook casino is actually easy and their games are fun to play. However, I tried messaging them for a concern I had and I must say that I am so disappointed with their customer care. Both their chat and email team weren't responsive. I did receive a reply after more than hour but it wasn't helpful. Shouldn't have wasted my time by messaging them, it's disappointing.
Read more4 / 5
I like the variety of slots and sometimes they give away free spins with only 1x of rollover, I have only withdrawn once but the payment was very fast.
0.1 / 5
TerribleI had a very bad experience by playing live roulette in this Casino ,I lost more than 1000euro there in few hours .I have a lot of experience with Live roulette but i have never ever lost lot of money like that .I would never recommend to play Live Roulette there .
I had a very bad experience by playing live roulette in this Casino ,I lost more than 1000euro there in few hours .I have a lot of experience with Live roulette but i have never ever lost lot of money like that .I would never recommend to play Live Roulette there .It may be a problem caused by the roulette provider but the casino has no reaction to my complaint.
Read more1.5 / 5
AverageI know they are decent casino but having few slot providers as Netent cant catch my attention.The funny thing was they asked for my documents so they would verify my account, unfortunately they refused to accept my bank statement as prove of residence so thats why now my account is close.
I know they are decent casino but having few slot providers as Netent cant catch my attention.The funny thing was they asked for my documents so they would verify my account, unfortunately they refused to accept my bank statement as prove of residence so thats why now my account is close.Well if you are not accepting my documents which every casino accepts it dont know how or what to send you.
Read more3.5 / 5
Thanks for sharing this info with us, Andy D Dunn. We've emailed the casino to see what's going on. Keep you posted.
0.6 / 5
i have given low marks, because, i thought i shall try this site, ,but the homepage as a pop up , the site licence as been temporly suspended, so its closed , till furher, notice
3.6 / 5
OKSeems they focus more on betting then casino because they have mainly Netent slots and 2 other providers wich is really boring to say at least. Their bonuses are OK.. i love their free spins cause they are wager free. they should up the max bet while playing bonus funds..
Seems they focus more on betting then casino because they have mainly Netent slots and 2 other providers wich is really boring to say at least. Their bonuses are OK.. i love their free spins cause they are wager free. they should up the max bet while playing bonus funds.. 1 euro max bet is too low! I would play there for betting for slotting i would head to other casino's with better slot(providers) choices. Hope some day they upped their slotcollection.
Read more3.8 / 5
OKits a nice casino even i think i dont have ever deposit here , i know i cashdout a few times here its a nice site with i nice layout the only thing is they have only netent and redtiger so thats maybe a reason I still haven't deposited here . but i cant complain with a few cashouts .
its a nice casino even i think i dont have ever deposit here , i know i cashdout a few times here its a nice site with i nice layout the only thing is they have only netent and redtiger so thats maybe a reason I still haven't deposited here . but i cant complain with a few cashouts . maybe thats also the reason that i dont get any email anymore from them , maybe i give it a try i like the redtiger games also more then i used to do .
Read more1.5 / 5
AverageThis casino should think of implementing more casino providers as they have only Netent and Playtech slots.What i dislike about this casino is their bonuses.Very high wagering and be careful of the bet size amount,betting only 1 EUR for bonuses is really shocking,taking bonus will take you ages to manage that.
This casino should think of implementing more casino providers as they have only Netent and Playtech slots.What i dislike about this casino is their bonuses.Very high wagering and be careful of the bet size amount,betting only 1 EUR for bonuses is really shocking,taking bonus will take you ages to manage that.About their loyalty i guess they are good on that,as i made 1 deposit long time ago and whenever there is some new game released they always send me free spins,never cashed out from here but reading other members review they are pretty fast.
Read more4 / 5
OKHad a good win on first deposit but it seemed that after withdrawing and going back to deposit again this casino just wanted my winnings back as no matter what slot i played i could only manage little wins,so decided to cut ties while i was still in profit and played elsewere....good site and selection of slots though.