Responsible Gambling, Customer Support & Security
Responsible gaming is addressed through a page on the Mongoose Casino website, with the group offering information on fighting problem gambling behaviors. The company has an array of methods to fight problem betting. These include self-exclusion, deposit limits, betting limits, and links to outside counseling groups.
Customer support is available through email, live chat, and telephone. Telephone support is available from 1 pm to 10 pm Monday through Friday, with reps speaking English. The help was generally good, as all of my bonus questions were answered.
Security is addressed using encryption, and Mongoose also has a full page describing the technology and their ethics on the site. This is one of the more impressive pages we’ve come across in terms of explaining security.
Terms and Conditions, Banking
Looking through the terms and conditions at Mongoose Casino, I couldn’t find anything that stands out as being unfair or predatory toward players.
The banking system at Mongoose Casino is good. The site has a 24-hour pending time on winnings but pays out instantly for eWallets after that time. Credit and debit cards take up to 7 business days, while bank wires can take between 3 and 5 business days.
Banking options at Mongoose Casino
Slots
Mongoose Casino has an array of slots to play, with more than 660 slots available. Games hail from Microgaming, Net Ent, Rabcat, 1x2 Gaming, GameArt, and more. There are also more than 25 progressive jackpots available, including big names like the Mega Moolah, Major Millions, King Cashalot, and more. Mobile slots are also available, with tons of games to play on your smartphone.
Comp Point Program
There is a VIP program in place at Mongoose, with all players having access. There are six different tiers, with each tier offering something different to players. Players in higher levels can earn free spins, cash back, and more comp points.
Licence Information
Mongoose Casino is licensed to conduct gaming operations through the jurisdiction of Malta.
Countries not supported
Mongoose Casino does not accept players from the following countries: Alabama, Alaska, Arizona, Arkansas, Australia, Belgium, California, Colorado, Connecticut, DC, Delaware, Denmark, Florida, France, Georgia, Hawaii, Hungary, Idaho, Illinois, Indiana, Iowa, Israel, Italy, Kansas, Kentucky, Korea, Democratic People's Republic of, Louisiana, Maine, Malaysia, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Rhode Island, Singapore, South Carolina, South Dakota, Spain, Sweden, Tennessee, Texas, United Kingdom, United States, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Other Products
In addition to standard casino games, Mongoose Casino also offers a full live dealer casino to their customers. This means that players will have access to webcast versions of games like blackjack, roulette, and baccarat. These games are provided by Evolution Gaming and are of very high quality.
Player Issues
There are currently no known player issues pertaining to how Mongoose Casino conducts its gaming operations.
Wizard Endorsement Status
Mongoose Casino has not earned endorsement from the Wizard of Odds.
Mongoose Casino Screenshots
Mongoose Casino
You have successfully logged in!
Please check your email and follow the link we sent you to complete your registration.
Comments: 6
Please login or register to submit your comment.
User reviews marked with this logo are syndicated from LCB.org
1.8 / 5
mongoose casino and emu casino is owned and operated by the same company called rock interactive ltd. the two casinos are almost identical....same design and navigation structure,same game provider, same welcome bonus and promotion etc.
mongoose casino and emu casino is owned and operated by the same company called rock interactive ltd. the two casinos are almost identical....same design and navigation structure,same game provider, same welcome bonus and promotion etc. but still I had a completely different game experience in both dasinos. both casinos websites have the same problem...every navigation step takes forever this are some of the slowest casino websites i ever played at. anyway but at mongoose casino, something much more important did not work as it should. the games ! i coulden't play a singel game without delays lagging and stuttering. it was horribly. so i had no fun the hole time i was playing at mongoose casino.the rest of the casino was about average
Read more1.6 / 5
DislikeI played the 20 Free spins on Money Farm 2, won $43.80 total from 4 scatters and somehow I cannot locate them in my account. I asked Live support in detail about the situation and Cole said "Sorry, I don't get you?". The type of response I was not expecting from a professional Live Chat operator!
2.8 / 5
OKHad some serious problems trying to log in, I had the right password, took a while to figure it out even with the help of live support. No deposit bonus is small, the whole site and feel of the place was "meh".
4.4 / 5
Liked ItN.D.P is only available once the account is verified so as long as you are prepared to send all documents for verification calming ndb is fairly easy, fairly quick at processing once verified. Worth it though. Looking forward to playing here.
3.3 / 5
OKThe terms are pretty harsh 0.20$ maxbet and no jackpot games. That being said they make this very clear in the casino and state the terms clearly and simply which is a nice change of pace to many higher end casinos that don't even understand what "Max Bet" means until pushed for it.
The terms are pretty harsh 0.20$ maxbet and no jackpot games. That being said they make this very clear in the casino and state the terms clearly and simply which is a nice change of pace to many higher end casinos that don't even understand what "Max Bet" means until pushed for it. I lost the bonus very quickly but such is the game. I don't think i'll be making a deposit here but i'm confident they would have paid me the maximum 20$ if i had completed wagering.
Read more1 / 5
TerribleI was planning to deposit here on this casino but when im trying to verify my documents they all got rejected. So, 'll pass this. Live support is also poor. I asked for an email adress where to send the documents to but the live support couldn't give me anything. This is not my casino i would like to play atm.