Responsible Gambling, Customer Support & Security
There is a responsible gaming page on the casino’s website, where players can find information pertaining to betting in a safe manner. The casino has limits that can be implemented, including play session limits, deposit limits, loss limits, wager limits, time-outs, and self-exclusion should the need arise. Links to outside gambling counseling groups are available as well.
Customer support can be reached using live chat and email. I reached out to the team using the live chat and got a response in 20 seconds. The staff member I spoke to was able to give me some straightforward answers pertaining to bonus terms, leaving me satisfied.
The casino does encrypt their page using SSL, which is what virtually all reliable websites these days use. Encryption is an important security feature, as it keeps your data from being intercepted by hackers and thieves. You should only play at casinos that encrypt data.
Terms and Conditions, Banking
The terms and conditions at Svenplay are pretty standard, and I couldn’t find anything unfair or predatory toward players.
The banking system at Svenplay is good, as the site accepts Trustly for instant deposits. There are also a slew of different withdrawal options, and most of them move money into your personal accounts very quickly. There isn’t information on minimum withdrawal amounts, but payouts in excess of €50,000 will be split into ten equal payments.
Banking options at Svenplay
Slots
There are more than 1,800 slot machines available at Svenplay, where players will have their choice of titles from the likes of Quickspin, NetEnt, Microgaming, Rabcat, NYX, and more. There are an array of different themes, features, and progressive jackpots that can be won on the site. Of course, mobile slots are also on offer, letting you play the games on your mobile phone or tablet.
Comp Point Program
There isn’t a comp program in place that we could find at Svenplay Casino.
Licence Information
Svenplay is licensed to conduct gaming operations through the jurisdiction of Malta.
Countries not supported
Svenplay does not accept players from the following countries: Afghanistan, Alabama, Alaska, Albania, Anguilla, Antigua and Barbuda, Arizona, Arkansas, Bangladesh, Belgium, Bulgaria, California, Cayman Islands, Colorado, Connecticut, Cuba, Cyprus, Czech Republic, DC, Delaware, Denmark, Florida, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Guyana, Hawaii, Hong Kong, Hungary, Idaho, Illinois, Indiana, Iowa, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Kansas, Kentucky, Korea, Democratic People's Republic of, Lebanon, Libya, Lithuania, Louisiana, Macau, Maine, Malaysia, Martinique, Maryland, Massachusetts, Mayotte, Michigan, Minnesota, Mississippi, Missouri, Montana, Myanmar, Nebraska, Netherlands, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Philippines, Poland, Portugal, Reunion, Rhode Island, Romania, Russia, Saint Martin, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Carolina, South Dakota, Spain, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tennessee, Texas, Tunisia, Turkey, Uganda, United Kingdom, United States, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming, Yemen and Zimbabwe.
Other Products
There is also a full live dealer casino in place, allowing punters the chance to partake in webcast versions of their favorite table games.
Player Issues
There are currently no-known player issues pertaining to how Svenplay Casino conducts their gaming operations.
Wizard Endorsement Status
Svenplay has not earned endorsement from the Wizard of Odds.
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Comments: 3
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User reviews marked with this logo are syndicated from LCB.org
3.4 / 5
@ElSnorbi102 - could you please send me your casino username (the email you've registered with at the casino) and we'll ask the Casino Representative to look into this.
ATTENTION - SCAM ALERT! They just scam and stall their users. After beeing verified and trying to withdrawl 6 months later....
ATTENTION - SCAM ALERT! They just scam and stall their users. After beeing verified and trying to withdrawl 6 months later.... They want like 10 "extra documents" Im not fully verified anymore because I cant give a bill of mobile phone provider, because its a company phone. Now, after trying to change to my private number, they say, I try to fake documents.... Thats why they cutted my money, without any reason to me.... So, never play there guys
Read more0.5 / 5
TerribleNo onlne support, cannot withdrawal before verification. No one ask any documents before i ask first why i cannot cashout. Takes 2 days to answer that. Now 2 days again, no one check documents what i upload so account is still not verified.
No onlne support, cannot withdrawal before verification. No one ask any documents before i ask first why i cannot cashout. Takes 2 days to answer that. Now 2 days again, no one check documents what i upload so account is still not verified. I ask email and no one answer. So i play my money and lost it because cannot withdraw anything.
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