Responsible Gambling, Customer Support & Security
A page dedicated to responsible gaming is provided on the TopScratch Casino site, and players are given information on identifying problem gambling behaviors and how to combat said issues. Players can also self-exclude or set betting limits, which can mitigate some problems, and links to outside groups are provided, which provide counseling services.
Customer support is available via telephone, live chat, and email, with service hours meant for players within Europe. The chat was quick to pick up, and I found the staff to be pleasant and helpful in getting me the information I needed regarding bonus terms and conditions.
The casino protects player information using 128-bit SSL encryption technology, and players will have their financial and personal data scrambled as it is sent between your device and the casino’s servers. This is a key security feature that all reputable sites use, and it is certainly a good thing that TopScratch uses this technology.
Terms and Conditions, Banking
Looking through the terms and conditions at TopScratch Casino there appears to be nothing out of the ordinary in terms of being unfair toward players.
The banking system at TopScratch is actually pretty decent, offering deposits and withdrawals through Visa, Skrill, ClickandBuy, EntroPay, ecoPayz, InstaDebit, PayPal, Neteller, and wire transfer. Deposits can also be made through SOFORT, Trustly, Giropay, Euteller, MasterCard, iDeal, and PugglePay. There is a 48 hour pending time on winnings, with processing taking place shortly thereafter. A monthly $10,000 withdrawal limit has also been implemented monthly.
Banking options at TopScratch
Slots
There are a lot of good slots on offer at TopScratch Casino, with the site offering games from some of the world’s top developers. There are also a series of progressive jackpots on offer, which give players the chance to win millions of dollars with a single spin of the reels.
Comp Point Program
TopScratch Casino has a VIP club, which they have dubbed “Top Club”. This VIP club allows exclusive offers such as free spins, bonues, and other promotions to players.
Licence Information
TopScratch Casino is licensed to conduct gaming operations through the jurisdictions of Malta and the United Kingdom.
Countries not supported
TopScratch does not accept players from the following countries: Afghanistan, Alabama, Alaska, Alberta, Algeria, Angola, Anguilla, Arizona, Arkansas, Aruba, Belgium, Benin, Bolivia, British Columbia, California, Cambodia, Canada, Central African Republic, Chad, China, Colombia, Colorado, Congo Democratic Republic, Connecticut, Costa Rica, Cyprus, DC, Delaware, Djibouti, Dominica, Dominican Republic, Ethiopia, Florida, France, Gabon, Georgia, Ghana, Grenada, Guam, Hawaii, Idaho, Illinois, India, Indiana, Iowa, Iran, Iraq, Israel, Italy, Jordan, Kansas, Kentucky, Kenya, Kyrgyzstan, Laos, Latvia, Louisiana, Madagascar, Maine, Malawi, Malaysia, Malta, Manitoba, Maryland, Massachusetts, Mauritania, Mauritius, Michigan, Minnesota, Mississippi, Missouri, Montana, Montenegro, Morocco, Mozambique, Namibia, Nebraska, Nevada, New Brunswick, New Hampshire, New Jersey, New Mexico, New York, Newfoundland and Labrador, Niger, Nigeria, North Carolina, North Dakota, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Palestine, Paraguay, Pennsylvania, Philippines, Poland, Prince Edward Island, Puerto Rico, Quebec, Rhode Island, Romania, Rwanda, Saskatchewan, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Carolina, South Dakota, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Tennessee, Texas, Thailand, Togo, Tunisia, Turkey, Uganda, United Kingdom, United States, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Yemen, Yukon Territory, Zambia and Zimbabwe.
Player Issues
There are currently no known player issues pertaining to how TopScratch Casino conducts its gaming operations.
Wizard Endorsement Status
TopScratch has not earned endorsement from the Wizard of Odds.
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Comments: 17
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User reviews marked with this logo are syndicated from LCB.org
2.5 / 5
DislikeI tried out this casino using the $5 free bonus but I did not find anything attractive about this casino. There is only a limited number of slots to play all of which are basic and do not hit well. They do offer scratchers and other games as well but none are anything I would be interested in playing.
I tried out this casino using the $5 free bonus but I did not find anything attractive about this casino. There is only a limited number of slots to play all of which are basic and do not hit well. They do offer scratchers and other games as well but none are anything I would be interested in playing. I don't really like the layout of this casino or the graphics. This casino is just not my cup of tea.
Read moreStill on the list of casinos for UK players on LCB, but does not accept once details filled in
0.1 / 5
DislikeAgain UK players are not accepted even though the UK flag is Flying on the site . Quite annoying especially when you sign up and then it states not from your region . Please why do they just not just state NO UK PLAYERS . It would make life so much easier .
Thank you omissimo. The list of restricted countries has been updated.
0.1 / 5
Dislikewelcome IT player? no. doesnt accept player from Italy but they have italian email assistance??? lol
4.7 / 5
AwesomeAlways have great bonuses to entice you come back and play and the minimum deposit here is wonderful, only $10 activates all promotions! Their customer service is great, and really best to contact them before you deposit as they normally will offer you an even better promo than the one you have
Hi lapin_bleu, Thank you. The list of restricted countries has been updated.
0.5 / 5
french people are not accepted. so i can't rate more for this casino
0.5 / 5
One more casino from the neocasino group, all this caisnos offers 5€ free no deposit, but if you want to withdrawal, you have to deposit before you play with this bonus, otherwise you can play how much you want, it won`t count towards wagering requiments, thats the bad thing.
One more casino from the neocasino group, all this caisnos offers 5€ free no deposit, but if you want to withdrawal, you have to deposit before you play with this bonus, otherwise you can play how much you want, it won`t count towards wagering requiments, thats the bad thing. Once i won 100€ livechat said i have to deposit after that wagering begins 35x, so i said just close my account. bad casino group
Read moreThank you VaRiXD. Thank you. The list of restricted countries has been updated.