Responsible Gambling, Customer Support & Security
ZenSpin Casino tries to provide only a safe and enjoyable gaming environment, so it offers state-of-the-art solutions to control your playing. First of all, you can set your personal limits in accordance with your needs and finances:
- Play session limit
- Deposit limits
- Loss limits
- Wager limits
If you want to take a short break from the casino, do so by taking the 'Time Out' for a certain period of time. There is one more option - The Self-Exclusion tool which will prevent you from playing at this casino for a specific period or indefinitely.
You can contact customer support from 08:00 to 01:00 every day by using Live Chat or email. We tested live chat for ourselves and the response arrived in a few minutes. Agents were friendly and helpful and answered all our queries. On the other hand, there isn’t the FAQ section on the site, which can be a problem at times when live chat is not available.
The company uses the latest SSL encryption to make sure that all financial transactions are secured. They also use a random number generator to keep all products fair and random.
Terms and Conditions, Banking
The casino reserves the right to request documents to verify your account, and the verification process will occur whenever you have cumulative withdrawals of €2,000. You can make a deposit using bank cards, wire transfers, e-wallets, mobile carrier billing and vouchers.
Withdrawals from your account should be made to the same account as used for deposits. If you request a smaller amount than the stated minimum withdrawal, the casino reserves the right to charge you a fee.
If you win €100,000 or more and request a withdrawal of over 50% of the amount, the casino may divide the payout into 10 installments, with 10% every month for 10 months until the full amount is paid out.
Banking options at ZenSpin
Comp Point Program
There is no loyalty program as such, but if there are bonuses available the support team or the loyalty department will hand out bonuses.
Countries not supported
ZenSpin does not accept players from the following countries: Afghanistan, Alabama, Alaska, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Arizona, Arkansas, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, California, Cape Verde, Central African Republic, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Colorado, Comoros, Connecticut, Cook Islands, Costa Rica, Cyprus, Czech Republic, DC, Delaware, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Florida, France, French Guiana, French Polynesia, Georgia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Hong Kong, Hungary, Idaho, Illinois, Indiana, Indonesia, Iowa, Iran, Iraq, Israel, Italy, Jordan, Kansas, Kazakhstan, Kentucky, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Louisiana, Macau, Maine, Marshall Islands, Martinique, Maryland, Massachusetts, Mauritania, Mauritius, Mayotte, Michigan, Micronesia, Federated States of, Minnesota, Mississippi, Missouri, Moldova, Montana, Montserrat, Mozambique, Myanmar, Nauru, Nebraska, Netherlands, Nevada, New Caledonia, New Hampshire, New Jersey, New Mexico, New York, Nicaragua, Niue, Norfolk Island, North Carolina, North Dakota, Ohio, Oklahoma, Ontario, Oregon, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Pennsylvania, Philippines, Portugal, Puerto Rico, Reunion, Rhode Island, Russia, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Carolina, South Dakota, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tennessee, Texas, Timor-Leste, Togo, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United Kingdom, United States, Utah, Uzbekistan, Vanuatu, Venezuela, Vermont, Virgin Islands, British, Virgin Islands, U.S., Virginia, Wallis and Futuna, Washington, West Virginia, Western Sahara, Wisconsin, Wyoming, Yemen and Zimbabwe.
Player Issues
We couldn’t find any player issues regarding ZenSpin Casino.
Wizard Endorsement Status
ZenSpin has not earned endorsement from the Wizard of Odds.
ZenSpin
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